This Privacy Policy applies to https://1qlik.com/, a brand owned and operated by NEED PAC, a legally registered entity under applicable Indian laws.

This Policy explains how NEED PAC (“1qlik”, “we”, “our”, “us”) collects, uses, processes, stores, transfers, and protects personal data when you access or use our website, dashboards, automation tools, business webpages, product display modules, and related digital services (“Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Legal Entity Clarification

1qlik is a brand operated by NEED PAC.

All data collection, processing, storage, compliance, and regulatory obligations — including compliance under the Digital Personal Data Protection Act (DPDP Act), Information Technology Act, and related Indian regulations — are executed under the registered entity name NEED PAC.

1qlik operates as a digital business display and communication enablement platform and does not participate in commercial transactions between users and their customers.

2. Information We Collect

We may collect the following categories of personal data:

(A) Personal Identification Data

• Full Name
• Email Address
• Mobile Number
• Business Name
• Contact Details

(B) Technical & System Data

• IP Address
• Browser Type
• Device Information
• Operating System
• Access Timestamps
• Login Activity Logs
• API Access Tokens
• Integration & Automation Logs

(C) Transaction & Subscription Data

• Payment Confirmations
• Subscription History
• Billing Records
• Auto-debit Mandate Status

Important: We do not store debit or credit card numbers. Payments are processed exclusively via secure third-party payment gateways.

3. Purpose of Data Collection

We process personal data for:

• Execution of automated SMS auto-reply triggers configured by the user
• Account Registration
• Service Activation
• Subscription Billing
• Dashboard Functionality
• Security Monitoring
• Fraud Prevention
• Telecom & Automation Usage Logging
• Customer Support
• System Improvement
• Regulatory & Tax Compliance

We do not sell, rent, or trade personal data to third parties.

1qlik operates as a Software-as-a-Service (SaaS) platform providing digital automation and business display tools.

4. Legal Basis for Processing (DPDP Act Compliance)

Personal data is processed under the following lawful bases:

• User Consent (provided at signup or service activation)
• Contractual Necessity (to provide subscribed services)
• Legal Obligation (tax, audit, statutory compliance)
• Legitimate Business Interest (fraud prevention, system protection, service enhancement)

5. Data Security Measures

We implement commercially reasonable technical and organizational safeguards, including:

• HTTPS encryption
• Secure server infrastructure
• Role-based access controls
• System logging & monitoring
• Firewall and security layer protection

However, no internet-based system is fully secure.

6. User Responsibility

Users are responsible for:

• Protecting login credentials
• Maintaining strong passwords
• Securing their registered devices

NEED PAC shall not be liable for:

• User negligence
• Phishing incidents
• SIM misuse
• Third-party data breaches
• External hacking attempts beyond reasonable control
• Data compromise caused by third-party APIs

7. Data Retention Policy

We retain personal data only for as long as necessary for:

• Service provision
• Legal compliance
• Dispute resolution
• Fraud prevention
• Chargeback defense documentation

Inactive, suspended, or terminated accounts may have associated data archived, anonymized, or deleted at our discretion, subject to statutory retention requirements.

8. Third-Party Services & Integrations

Our Services may integrate with:

• Payment Gateways
• Hosting Providers
• Cloud Infrastructure Providers
• WhatsApp / Communication Platforms
• API Services
• SMS/Telecom Integrations

We are not responsible for privacy practices of third-party platforms.

All third-party processors engaged by us are contractually required to maintain reasonable data protection measures.

9. SIM-Based Automation & Communication Data

Our automation tools may operate through user-controlled devices and SIM cards.

NEED PAC does not:

• Operate telecom infrastructure
• Transmit SMS on behalf of users
• Control telecom network policies

We may log limited technical metadata (timestamps, trigger logs, system execution logs) for security monitoring, regulatory defense, abuse detection, and chargeback disputes.

We do not monitor the content of private communications beyond necessary system logs.

10. Cross-Border Data Transfers

Personal data may be processed or stored on secure cloud infrastructure located outside India (e.g., AWS, Google Cloud, or equivalent providers).

By using our Services, you consent to such cross-border data transfer in compliance with applicable Indian laws.

11. User Rights (Under DPDP Act)

Subject to applicable law, you may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion (subject to legal retention requirements)
• Withdraw consent, where legally permissible

Requests may be submitted to:

support@1qlik.com

Identity verification may be required prior to processing such requests.

12. Data Breach Management

In the event of a material data breach:

• Immediate technical containment measures shall be initiated
• Affected users will be notified where legally mandated
• Applicable Indian regulatory requirements will be complied with

13. Limitation of Liability

Under no circumstances shall the total aggregate liability of NEED PAC exceed the amount paid by the user during the current billing cycle.

NEED PAC shall not be liable for:

• Indirect damages
• Revenue loss
• Data corruption due to third-party systems
• API-based service restrictions
• Telecom network limitations
• External platform bans

14. Grievance Redressal

Grievance Officer: Compliance Head, NEED PAC

Email: support@1qlik.com

Registered Office: Satara, Maharashtra, India

All grievances shall be acknowledged and addressed within 30 days in accordance with applicable Indian laws.

15. Policy Integration

This Privacy Policy must be read together with:

• Terms & Conditions
• Cancellation & Refund Policy
• Website Disclaimer

All policies collectively form the complete legal framework governing use of our Services.

16. Changes to this Policy

NEED PAC reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on the Website.

Continued use of Services after such updates constitutes acceptance of revised terms.

17. Contact Information

Email: support@1qlik.com

Alternate Email: need1qlik@gmail.com

Legal Entity: NEED PAC
Registered Office: Satara, Maharashtra, India